Risk Detection Agent
Keeps a quiet watch for risk language and follows the escalation plan your team already agreed on.
It flags. Your team responds.
Meet this agentEscalation paths
Your protocol,
ready before the moment.
Who gets called, in what order, with what context, encoded once, opened in one tap when minutes matter. The plan you agreed on, exactly when you need it.
Watching quietly
All clear this session
Your plan, one tap away
Capabilities
Your plan,
already in motion.
Eight ways the protocol your team wrote stops being a PDF and becomes the fastest path through the worst moment.
Your protocol, encoded
Who gets contacted, in what order, with what information, exactly as your team defined it.
The right people, in order
On-call clinician, supervisor, crisis line, emergency contact, each step ready in sequence.
Context travels with it
Safety plan, contacts and relevant history attached to every handoff, nothing re-explained.
One tap to in motion
From signal to executing plan in a single action, when minutes matter most.
Warm handoffs
Whoever picks up next sees what you saw, the full picture, not a cold start.
You stay in command
The plan proposes each step; you fire it. Judgment never leaves the clinician.
After-action timeline
The whole event reconstructed automatically, for debriefs, QA and records.
Documented as it happens
Every step logs itself in real time, no reconstruction from memory days later.
The difference
A binder on a shelf.
A plan that moves.
Every practice has a crisis protocol. The question is how many minutes it takes to execute when someone's hands are shaking.
The protocol binder
- A PDF nobody has opened since training
- Phone numbers that went stale last year
- Context lost at every handoff
- Documentation reconstructed days later
- Every minute manual, under the worst pressure
Medera escalation
- Executable the moment it's needed
- Contacts current, order enforced
- Full context attached to every handoff
- A timeline written as it happens
- Minutes saved exactly when they matter
Enterprise-grade
Crisis-grade
reliability.
The escalation path is the one feature that must work the one time it has to. It's engineered like it.
Per-program protocols
Different programs, sites and populations each run their own encoded path.
On-call, current
Rotations sync from your schedule, the right person is always step one.
Paths testable
Run drills against the real protocol without touching real clients.
Complete event record
Every escalation reviewable end to end, for QA, legal and learning.
Role-based execution
Who can trigger, advance and close an escalation is governed by role.
Protected throughout
Crisis data moves under the same encryption and BAA as everything else.
1 tap
from signal to plan in motion
100%
of steps documented as they happen
Every
escalation reviewable after action
Part of Safety
After-hours, covered
A concerning check-in answer at 9pm triggers the same protocol as a moment in session, the on-call clinician gets the full picture in minutes.
- Works around the clock
- On-call routing your way
- Nothing rests on memory at midnight
Language worth a second look
Raised to you with full context, never acted on alone.
Your plan, open
Contacts and context, already filled in
More in Safety
Keep exploring.
The agents behind it
The work, and who carries it.
Escalation paths is carried by the agents below. Each hands you a draft, a flag or a packet, and nothing moves until you review it.
Follow-up Agent
Tracks referrals, missed visits and check-ins to completion, so nobody falls through the cracks.
You set who gets a nudge.
Meet this agent
Care Orchestrator
Hands each task to the right agent, keeps the whole picture in view, and brings every piece back to you.
Nothing is filed, sent or coded until you approve it.
Meet this agent
