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Legal

Care-Team Notifications
SMS program

Effective date: July 23, 2026

No marketing messagesSTOP to opt outHELP for help

Medera Health is a healthcare technology service that helps patients verify their insurance coverage and coordinate care with their clinical team. We support California Medi-Cal members and other patients with intake calls, insurance verification and appointment coordination. Medera Health is the patient-facing care-coordination service of Medera, Inc., which operates this website. You can reach the Medera Health care team by phone at (681) 432-3260 or by email at hi@medera.info. This page describes our text messaging program in full, including every way a patient can opt in, the consent language we use, message frequency, cost, and how to opt out or get help.

Our text messaging program

Patients who opt in receive text messages from Medera Health related to their care, including:

  • A secure link to photograph and verify their insurance card
  • Appointment reminders and follow-ups
  • Care-team notifications
This program does not send marketing or promotional messages.

How patients opt in

Consent is collected in one of two ways:

1. Verbally, during a phone call with our care team

During an intake or follow-up call, the patient is asked: “Would you like me to text you a secure link to photograph your insurance card? Message and data rates may apply, and you can reply STOP at any time to opt out.” The patient’s mobile number is read back to them for confirmation, and a message is sent only after the patient verbally agrees on the call.

2. By texting START to (681) 432-3260

Consent to receive text messages is not a condition of receiving care or any service. Consent is never checked or assumed by default; a message is sent only after the patient actively agrees through one of the two methods above.

For verbal opt-ins, the patient’s consent, including the date, time, confirmed mobile number and the disclosures read to the patient, is documented in the patient’s record before any message is sent. Proof of consent is retained and available upon request.

Frequency, rates, opt-out and help

  • Frequency. Message frequency varies, typically 1 to 4 messages per care interaction. This is not a recurring subscription.
  • Cost. Message and data rates may apply according to your mobile carrier plan.
  • Opt out. Reply STOP at any time; we will send one final message confirming you have been unsubscribed. To rejoin, text START to (681) 432-3260.
  • Help. Reply HELP, or reach us directly at (681) 432-3260 or hi@medera.info.
  • Carriers. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

For the full program terms, see the SMS Terms & Conditions in our Terms of Service. For how we handle your information, see our Privacy Policy.

Questions about this document?

Our privacy and legal team responds to verified requests within thirty days, and usually much sooner.

hi@medera.infoContact us