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Overview
These Terms of Service ("Terms") govern your use of Medera's clinical AI platform and services. By accessing or using our services, you agree to be bound by these Terms.
Definitions
"Services" refers to Medera's AI-powered behavioral health platform, including all software, applications, and related services. "Healthcare Provider" means licensed medical professionals and healthcare organizations. "Protected Health Information" or "PHI" has the meaning given in HIPAA.
Use of Services
Eligibility
You must be a licensed healthcare provider or authorized representative of a healthcare organization to use our clinical services.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Acceptable Use
You agree to use the Services only for lawful purposes and in accordance with applicable healthcare regulations and professional standards.
Clinical Use & Medical Disclaimer
Medera's Services are designed to support, not replace, clinical decision-making. Healthcare providers retain full responsibility for patient care decisions. Our AI-generated insights are recommendations only and should be validated through professional clinical judgment.
Data Privacy & Security
HIPAA Compliance
We maintain HIPAA compliance and will execute Business Associate Agreements (BAAs) as required.
Data Processing
We process PHI solely to provide the Services and in accordance with our Privacy Policy and applicable regulations.
Security Measures
We implement industry-standard security measures including AES-256 encryption, access controls, and regular security audits.
Intellectual Property
Medera retains all rights to our proprietary technology, algorithms, and methodologies. You retain ownership of your data. We may use de-identified, aggregated data to improve our Services.
Payment Terms
Subscription fees are billed according to your selected plan. All fees are non-refundable except as required by law. We may modify pricing with 30 days' notice.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDERA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID IN THE TWELVE MONTHS PRECEDING THE CLAIM.
Termination
Either party may terminate these Terms with 30 days' written notice. Upon termination, we will provide you with your data in a standard format and securely delete all copies per our data retention policy.
Questions About Our Terms?
Contact our legal team for clarification on any aspect of these terms.